Troubleshooting
- Known Issues
- Unable to make or receive calls and texts on Fongo Mobile
- App only works on WiFi OR Cellular Data, not both.
- Calls disconnect after 30 seconds while connected to Wifi
- Cannot send text messages while on a phone call
- Bluetooth setting won't stay on (Android)
- Can't Purchase Add-ons - App not available in your country
- Default Calling App On Your Device
- Fongo Connection Failed
- Call disconnects going from cellular data to Wi-Fi, or vice versa
- "Invalid Number" error when configuring Call Forwarding
- Fongo shuts down on Android 8 OnePlus devices
- Google Play Store In-app Purchase Failure
- Cannot call international numbers
- Cannot Login to Fongo Mobile App
- "Account balance is insufficient to place a call" on Fongo Mobile
- Caller on other end hears an echo during a call (Fongo Mobile on Android)
- Improve audio quality
- Red "x" beside sent text messages
- Only my phone number shows up on Caller ID when I call someone
- Not able to send or receive SMS texts
- No incoming ringtone sound on some Samsung Tablets and Smartphones (Android)
- Low mic level while on a call (Android)
- No microphone audio on iOS
- Missed Calls not appearing in History (iOS)
- Cannot make Purchase on iOS
- Forgotten Password for Fongo Mobile App
- Fongo Mobile is blocked by internet firewall
- Fongo app stops working properly after system update (Android 13 & 14)
- Cannot forward messages to 7726 (SPAM)