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  1. Fongo Support
  2. Fongo Mobile
  3. Troubleshooting

Troubleshooting

  • Known Issues
  • Unable to make or receive calls and texts on Fongo Mobile
  • App only works on WiFi OR Cellular Data, not both.
  • Calls disconnect after 30 seconds while connected to Wifi
  • Cannot send text messages while on a phone call
  • Bluetooth setting won't stay on (Android)
  • Can't Purchase Add-ons - App not available in your country
  • Default Calling App On Your Device
  • Fongo Connection Failed
  • Call disconnects going from cellular data to Wi-Fi, or vice versa
  • "Invalid Number" error when configuring Call Forwarding
  • Fongo shuts down on Android 8 OnePlus devices
  • Google Play Store In-app Purchase Failure
  • Cannot call international numbers
  • Cannot Login to Fongo Mobile App
  • "Account balance is insufficient to place a call" on Fongo Mobile
  • Caller on other end hears an echo during a call (Fongo Mobile on Android)
  • Improve audio quality
  • Red "x" beside sent text messages
  • Only my phone number shows up on Caller ID when I call someone
  • Not able to send or receive SMS texts
  • No incoming ringtone sound on some Samsung Tablets and Smartphones (Android)
  • Low mic level while on a call (Android)
  • No microphone audio on iOS
  • Missed Calls not appearing in History (iOS)
  • Cannot make Purchase on iOS
  • Forgotten Password for Fongo Mobile App
  • Fongo Mobile is blocked by internet firewall
  • Fongo app stops working properly after system update (Android 13 & 14)
  • Cannot forward messages to 7726 (SPAM)
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