This is a list of current known issues pertaining to the Fongo service.
- Voicemail takes hours to arrive in the app
Workaround: Log into your account at https://account.fongo.com, go to the Voicemail section and enable voicemail to email (Copy). This won't make the voicemail appear any faster in the app, however you will receive the email notification immediately.
ETA on fix: We will be performing a major migration to a new backend which should correct the issue in 2019.
- Fongo does not currently support short code SMS from banks, social networks, municipal services, etc. for account activations or 2 factor authentication.
Workaround: If the service you are trying to authenticate supports an authenticator app, please download Google Authenticator from Google Play. If you must receive short codes, you will need to port your number to another provider, unfortunately.
- Fongo does not support MMS. You will not be able to receive picture messages or videos from traditional cellular carriers. Unfortunately we do not have a workaround for this, or an ETA on when we may be able to offer MMS.