This is a list of current known issues pertaining to the Fongo service.
- Voicemail takes hours to arrive in the app
Workaround: Log into your account at https://account.fongo.com, go to the Voicemail section and enable voicemail to email (Copy). This won't make the voicemail appear any faster in the app, however you will receive the email notification immediately. Add vm.fongo.com to your email service's safe senders list or it will appear in your junk folder. Learn more on how to enable Voicemail to Email here.
- Fongo does not currently support all short code SMS from banks, social networks, municipal services, etc. for account activations or 2 factor authentication.
For the numbers that are supported, a texting subscription is required in order to receive verification messages. If the short-code is supported and a user does not have an active texting subscription or has not transferred their number to Fongo, they will receive this message:
"Your Fongo number has received a verification code message from: [NUMBER] - To receive verification code messages, please subscribe to an Unlimited Texting package, available for purchase in the add-ons section of this app."
Workaround: If the service you are trying to authenticate supports an authenticator app, please download Google Authenticator from Google Play. If you must receive certain short codes, you will need to port your number to another provider, unfortunately.