There are multiple reasons why you could be experiencing poor audio quality during a call.
- First, ensure you have a good internet connection. Use VOIP Speed Test to check for speeds and stability during a VOIP call. For acceptable audio quality, Fongo requires at least 1 Mbps upload and 1 Mbps download speed, little to no jitter, and little to no packet loss.
- Try disabling the Low Bandwidth Codec in the app's settings.
- In the side menu, Tap on Account
- Tap on Settings
- Under the Call Audio section, disable "Use Low Bandwidth Codec" for Cellular and WiFi.
- This doubles the data used to from 0.5MB / min to 1MB / min, but provides a higher quality phone call.
- Your app may be out of date. Please check the app store that you downloaded the app from to download the latest version.
- If you are using a headset or microphone to make calls, the quality of these products can also affect your sound quality.
- You may experience echo if the audio from your speaker gets picked up by your microphone.
- There are settings with the Fongo Mobile app that you can use to improve audio quality:
- In the side menu, Tap on Account
- Tap on Settings
- scroll down to the Troubleshooting section.
- carefully read each option before enabling or disabling it.
- You can make a test call to our "echo test" number by calling 226-244-4444. After a quick message, the line will echo back everything that you say. This is useful to understand how you might sound like to other people.
- To discuss best practices, please visit the Fongo User Forum for knowledge from your fellow users.