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Fongo Connection Failed

  • Updated

If you are seeing a Fongo Connection Failed message when launching Fongo Mobile, please check the following possible reasons.

Try Basic Troubleshooting Settings

From the Side Menu:

  • Tap Account
  • Tap Settings
  • Under Troubleshooting, try enabling or disabling each of these settings ONE at a time.
    • screenshot_troublshooting.jpg

Additional Solutions

  1. Try logging out of the app and then log back in, or try rebooting your phone.
  2. You are using an unauthorized version of the app which was not downloaded from Apple App Store or Google Play.
  3. You are connected to a public Wi-Fi (Tim Hortons, McDonalds, etc.) in which you have not agreed to the terms of service, open a web browser on your phone and try to browse.
  4. Some public Wi-Fi and corporate Wi-Fi networks do block SIP communications and as a result, Fongo will not connect.
    • You may be able to avoid this entirely by enabling Fongo Alternate Connection in the app's settings, or using a VPN service such as TunnelBear (free) or NordVPN.
  5. Some VPN services restrict VoIP traffic - please try using a different VPN or disabling your VPN.
  6. We have found that some Internet Service Providers and Mobile Carriers in certain parts of the world such as the Middle East, Northern Africa, and Central Europe are blocking SIP/VoIP communications and as a result, Fongo will not connect.
    • You may be able to avoid this entirely by enabling Fongo Alternate Connection in the app's settings, or using a VPN service such as TunnelBear (free) or NordVPN.
  7. You may not have an internet connection, please try loading a web page on your device, or other apps on your device to ensure your data connection is currently active.
  8. The Wi-Fi router that you are connected to may have a setting called SIP-ALG enabled. Disable this setting if you can. Alternatively, if you cannot find the SIP ALG setting, you can log in to your Wi-Fi router's web page and enable port forwarding on ports 5060 UDP and 13000 UDP. You can also circumvent this setting by enabling Fongo Alternate Connection in the app's settings, or using a VPN service such as TunnelBear (free) or NordVPN.
  9. We may be experiencing a service outage, please check http://status.fongo.com for updates.

 

   

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