Please familiarize yourself with our dormant account policy so that you can protect your account from automatic deletion.
You may have received a message from us indicating that your account is dormant, inactive, or that you have incurred a $1 dormant fee, please check below for an explanation.
1) Fongo accounts must be used to place an outgoing call at least once every 90 days after which your account is considered dormant/inactive and is subject to automatic deletion.
2) Using Fongo primarily as a call forwarding service is not permitted and does not keep your account active. Any call forwarding numbers on your account will be removed if you have not placed an outgoing call for 90 days, and your account will be subject to automatic deletion.
3a) Users who have ported in a number from another carrier, have purchased a Voip Key, have an active Texting Package, or a World Credit credit balance, are not subject to the inactivity policy; however World Credits DO EXPIRE (see section 3b below).
3b) If your account becomes dormant (no outgoing calls for 90 days) and you still have a World Credit balance, you will be issued a $1 dormant fee for each month going forward until you place an outgoing call. Once your World Credit balance reaches $0 your account is subject to automatic deletion.