Please familiarize yourself with our dormant account policy so that you can protect your account from automatic deletion.
You may have received a message from us indicating that your account is dormant, inactive, or that you have incurred a $1 dormant fee, please check below for an explanation.
1) Fongo accounts must be used to place an outgoing call at least once every 90 days after which your account is considered dormant/inactive and is subject to automatic deletion.
2) Using Fongo primarily as a call forwarding service will not keep your account from being flagged as dormant. Your account will continue to be charged a $1 dormant fee even if Call Forwarding is activated. Once your balance reaches zero call forwarding will be deactivated and your account will be eligible for deletion.
3a) Users who have ported in a number from another carrier, have purchased a Voip Key, have an active Texting Package, or a World Credit credit balance, are not subject to the inactivity policy; however World Credits DO EXPIRE (see section 3b below).
3b) If your account becomes dormant (no outgoing calls for 90 days) and you still have a World Credit balance, you will be issued a $1 dormant fee for each month going forward until you place an outgoing call. Once your World Credit balance reaches $0 your account is subject to automatic deletion.
*Note if you have no one to call we do offer a test number 226-244-4444 that is an echo test, using this will keep your account alive.