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Dormant account policy

  • Updated

Please familiarize yourself with our dormant account policy, so that you can protect your account from your World Calling Credits expiring and account termination.

You will receive emails (and text messages for Fongo Mobile accounts) from us prior to World Calling Credit expiry or account termination. Please ensure that emails from noreply@fongo.com are not appearing in your junk filter.

What is considered a "dormant account"?

Within 60 days, there has been no:

  • outgoing calls
  • purchase of World Calling Credits, SMS Texting, Fongo Plus, Remove Ads, or Ultimate Bundle add-ons
  • active subscriptions of SMS Texting, Fongo Plus, Remove Ads, or Ultimate Bundle add-ons

What happens if my account is dormant?

If you have a World Calling Credit balance:

  • On the 68th day of inactivity, World Calling Credits will expire at a rate of $1.25 every 30 days until your World Calling Credit balance reaches zero

If you have no remaining World Calling Credits:

  • When your account reaches 120 days of inactivity, your account is subject to automatic deletion, unless your:
    • Fongo number was transferred (ported) in from another carrier. This extends the automatic deletion date from 120 days of inactivity to 5 years (1827 days).

How do I prevent my account from being deleted?

  • Maintain a World Calling Credit Balance
    • i.e. $20 of World Calling Credits would delay the deletion of your account for 16 months.
  • Maintain an Active Subscription to any add-on (such as Remove Ads)
  • Make a successful outgoing call at least once every 60 days. This means that the call is answered by the recipient.

Additional Information

  • Using Fongo Mobile primarily as a call forwarding service will not keep your account from being flagged as dormant.
  • If you have no one to call, we do offer a test number 226-244-4444 that is an echo test, using this will keep your account active.
  • Incoming calls do not count towards being considered "active"
  • incoming or outgoing messages do not count towards being considered "active"
  • Fongo Mobile and Fongo World Edition are separate apps with separate phone numbers and accounts. You cannot sign in on the Fongo Mobile app with a Fongo World Edition account, or vice versa.

Recovering Your Phone Number

You can recover phone numbers deleted due to dormancy by contacting our support team here.

Please note that this request must be made within 10 days of account deletion or the number may no longer be available.

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