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Blocking numbers and calls on Fongo Works

  • Updated

Note: This article pertains to Fongo Works service. 
For Fongo Mobile blocking, click here. For Fongo Home Phone blocking, click here. 

 

Unfortunately you cannot block numbers/calls to your whole Fongo Works system. To block certain numbers from calling you, you must block the number on the devices you receive calls on. 

Fongo Works App

Blocking a Recent Call: 

  1. Open app -> Menu -> History 
  2. Tap and hold the phone number you wish to block
  3. Choose "Block" under the menu that appears 

Blocking Settings In The App:

  1. Open app -> Menu -> Account -> Settings
  2. Select "Block Numbers" 
  3. Add the number you wish to block and/or toggle the switches to block anonymous or non-contact calls

 

 

 

 

 

 

 

 

 

 

Forward to Cellphone

The following instructions apply to most devices (iOS, Android, Google): 

  1. Open your device's phone app
  2. In your "Recents" tab, tap and hold the number you wish to block
  3. In the menu that appears, choose "Block/Report Spam"

Pro Devices

Each phone device will have unique instructions, so we recommend consulting your instruction manual, or simply searching the internet for how to block calls on your phone model.

For many of the Grandstream phone models we sell, the instructions to block numbers are as follows: 

Devices With Screens:

  1. Menu -> Contacts -> Scroll down to "Blocklist" 
  2. Add the numbers here that you wish to block

Devices Without Screens (using back-end, user-access): 

  1. Determine your device's IP address
    • Dial ***, then when you hear a voice, press 2. A voice will announce your IP address. 
  2. Search your IP address in the URL search bar of your preferred web browser
    • Your computer must be on the same network as your Grandstream device
  3. Enter the user-access credentials: 
    • Username: user
    • Password: 36646
  4. Dropdown "Application" from the left-side menu, then "Contacts" (see below)
     
     
  5. Click the dropdown menu to switch from "All Groups" to "Blocklist" (see below)
     
     
  6. Choose "Add contact" and enter the phone number you wish to block
     

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