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Blocking numbers, calls and texts on Fongo Mobile

  • Updated

This article pertains to the Fongo Mobile app. 
For Fongo Home Phone blocking, click here. For Fongo Works blocking, click here. 

General Blocking Settings

  1. From the app's setting menu, select Account
  2. Select Settings
  3. Under Phone Service, select Blocked Numbers
  4. You can:
    • Block Anonymous Calls prevents calls shown as "Unknown" or "Blocked"
    • Block Non-Contact Calls prevents calls from numbers not saved in your contacts
    • Block Specific Numbers prevents calls & texts from the numbers you add here

Image_20250210_120747_451.jpeg

Blocking a Recent Call or Text 

Block a Call: 

1. Access 'History' from the app's main menu

2. Tap and hold the number you wish to block, then select "Block / Report Spam" in the drop down menu that appears
- If it's an existing contact, you must tap the contact name, then press and hold the dark coloured row showing the recent call details

(If using iOS with Voice Over on, Tap-Tap-Hold-Release to show the popup menu)

history.jpg

Block a Text:

  1. Access 'Messages' from the app's main menu
  2. Tap and hold the conversation of the number you wish to block, then select "Block / Report Spam" in the drop down menu that appears
    - If it's an existing contact, you must enter the conversation, then tap the "..." button, then choose "Block / Report Spam" in the drop down menu that appears

convo block.jpg

Notes:

  • At this time (due to a technical limitation), if the specific number that you blocked leaves you a voicemail, it will still arrive in your app. We are not able to prevent them from leaving a voicemail at this time.
  • You cannot forward a spam text message to 7726 (SPAM) 

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