Transfer existing number to Fongo Works (Port-in)

Bring your number to Fongo Works from another service provider! As soon as you have an active Fongo Works account, you can start a request.

Here’s everything you need to know on how to bring your number over to Fongo Works.

Details

• There is a $25 (plus tax) fee to port your number.
• For local numbers: to see a current list of areas where numbers can be ported in from, click here.
• For toll-free numbers: we can port in any North American telephone number.
• Porting can take up to 10 business days (or longer if there is a rejection, more details here).

Instructions

If you are transferring a cellular number, please read this first.

Fongo will contact your provider and get the number transferred on your behalf. We recommend that you don’t contact your provider to inform them of your transfer or cancel your account with them before the transfer is completed.

1. Log in to your Fongo Works account
2. Click the "Shop" icon at the top right of the page
3. Click the "Products and Services" dropdown menu
4. Click Transfer My Number
5. Select either "Port a Local Number" or "Port a Toll Free Number" and add to cart (based on the type of number you're transferring)
6. Fill in required information

Notes

Rejections & Refunds

Fongo is not responsible for failed ports. Below are reasons that port-ins can fail:

• Your account with the current provider is not active or is flagged for disconnect
• You have have an outstanding balance owed to current provider
• Porting number must belong to you
• You disconnect or initiate a disconnect for the number (with the current carrier) before finalizing porting with Fongo
• You provided inaccurate information for porting resulting in multiple rejections
• You did not authorize the transfer upon the current provider requesting authorization
• You initiated porting but then decided to cancel for any reason (i.e. Provider offers better rates, number porting to some other company etc.)

The number transfer fee is non-refundable if the transfer is completed or the port is rejected for reasons beyond Fongo's control i.e. incorrect information provided, outstanding balance with current provider, breaking a contract with current provider, etc.

Please do not contact your current carrier to indicate you will be cancelling/porting your number as they may consider this contact your 30 days’ notice. A "disconnect order" on file with your current carrier may prevent us from porting your number.

Porting Time & Eligibility

Porting can take up to 10 business days (or longer if there is a rejection, more details here). The first business day only counts if the transfer is submitted before 12pm.

To see a current list of areas where numbers can be ported in from, click here.

Transferring A Mobile Number

This only applies if your current carrier is providing you with cellular service or “wireless home phone” service (such as Koodo or Fido).

Special Fields

• For Prepaid / Pay-As-You-Go Plans
  • IMEI Number - required to confirm that you have ownership over the account. The IMEI can be displayed on-screen on most phones by entering *#06# on the dial pad, or by searching through your phone's settings.
  • PIN - certain carriers require account PIN for proof of ownership. please contact your carrier if you do not know your PIN code.

Authorization

Your current wireless carrier may call or text you to authorize the number transfer. Please respond to them within 30 minutes of receiving that message to authorize the number transfer. Failure to do so may result in a transfer rejection.

The authorization text message from your current carrier is typically sent immediately after the number transfer is submitted OR between 10:00AM - 12:00PM (Eastern Time Zone) on the next business day. This time window cannot be modified. If you are unable to receive carrier text messages, please contact your current carrier to pre-authorize the number transfer during that time window (contact numbers for each carrier can be found here).

Wireless Authorization Phone Numbers