Transfer existing number to Fongo Home Phone (Port-in)

Submitting Number Transfer - At Sign Up ($5.95)

We offer a 60% discount on the number transfer fee if you submit your transfer at sign up. 

Ordering Online

1. Enter the "Order Now" sign up process 
2. Choose the Number Transfer option on step 1 
3. Continue with the sign up process until you reach step 7.5
4. Enter the required fields for your number porting information 
   • See below for the information you will be required to input
   • If your number cannot be ported to Fongo, the system will stop you and let you know
5. Submitting your home phone order will also submit your number transfer

Ordering Over the Phone

1. Call our sales line to sign up at 1-855-553-6646 x309 
2. Upon signing up, our sales agent will ask if you want to transfer your number
3. Our sales agent will ask for your number porting info 
   • See below for the information you will be required to provide
4. Our sales agent will submit your number transfer along with your Fongo Home Phone order

Submitting Your Number Transfer AFTER Sign Up ($25)

This process is for those who have been using Fongo Home Phone with a free Fongo Phone number and want to transfer-in a different number from another provider. 

1. Login to your home phone account here
2. Choose “Online Store”.
3. In the “Transfer My Number” section, select “$25 One-Time Fee”
   • Choose your world credit option if you want to purchase international calling credits
4. Click on the “BUY” button.
5. Enter the required fields for your number porting information 
   • See below for the information you will be required to input
6. Click the “CONTINUE” button
   • If your number cannot be ported to Fongo, the system will stop you and let you know
7. Enter and submit your payment information
   • You will receive an email stating that your transfer request has been initiated
8. Please monitor your email inbox for updates from our team regarding your porting status

Information Needed To Submit Number Transfer

All the information you submit for your number port must match what the other provider has on file. 

• Number type
  • Landline is
    • traditional home phone
    • voip service
  • Cellular is
    • “wireless home phone” service (like Koodo or Fido)
    • cellular
    • SIM
    • eSIM
• Number You Want Ported
• Current Provider
• Account Number (not the same as the phone number)
• IMEI Number (only for cellular numbers)
• PIN (only for cellular numbers)
• First & Last Name:
• Full Address
  • Street Number
  • Street Name
  • Unit #
  • City
  • Province
  • Postal Code

Details

Rejections & Refunds

Fongo is not responsible for failed ports. Below are reasons that port-ins can fail:

• Your account with the current provider is not active or is flagged for disconnect
• You have have an outstanding balance owed to current provider
• Porting number must belong to you
• You disconnect or initiate a disconnect for the number (with the current carrier) before finalizing porting with Fongo
• You provided inaccurate information for porting resulting in multiple rejections
• You did not authorize the transfer upon the current provider requesting authorization
• You initiated porting but then decided to cancel for any reason (i.e. Provider offers better rates, number porting to some other company etc.)

The number transfer fee is non-refundable if the transfer is completed or the port is rejected for reasons beyond Fongo's control i.e. incorrect information provided, outstanding balance with current provider, breaking a contract with current provider, etc.

Please do not contact your current carrier to indicate you will be cancelling/porting your number as they may consider this contact your 30 days’ notice. A "disconnect order" on file with your current carrier may prevent us from porting your number.

Porting Time & Eligibility

Porting can take up to 10 business days (or longer if there is a rejection, more details here). The first business day only counts if the transfer is submitted before 12pm.

To see a current list of areas where numbers can be ported in from, click here.

Transferring A Mobile Number

This only applies if your current carrier is providing you with cellular service or “wireless home phone” service (such as Koodo or Fido).

Special Fields

• For Prepaid / Pay-As-You-Go Plans
  • IMEI Number - required to confirm that you have ownership over the account. The IMEI can be displayed on-screen on most phones by entering *#06# on the dial pad, or by searching through your phone's settings.
  • PIN - certain carriers require account PIN for proof of ownership. please contact your carrier if you do not know your PIN code.

Authorization

Your current wireless carrier may call or text you to authorize the number transfer. Please respond to them within 30 minutes of receiving that message to authorize the number transfer. Failure to do so may result in a transfer rejection.

The authorization text message from your current carrier is typically sent immediately after the number transfer is submitted OR between 10:00AM - 12:00PM (Eastern Time Zone) on the next business day. This time window cannot be modified. If you are unable to receive carrier text messages, please contact your current carrier to pre-authorize the number transfer during that time window (contact numbers for each carrier can be found here).

Wireless Authorization Phone Numbers