How to transfer your existing number to Fongo Home Phone

Submitting Number Transfer - At Sign Up ($9.95)

We offer a 60% discount on the number transfer fee if you submit your transfer at sign up. 

Ordering Online

1. Enter the "Order Now" sign up process 
2. Choose the Number Transfer option on step 1 
3. Continue with the sign up process until you reach step 7.5
4. Enter the required fields for your number porting information 
   • • See below for the information you will be required to input
     • If your number cannot be ported to Fongo, the system will stop you and let you know
5. Submitting your home phone order will also submit your number transfer

Ordering Over the Phone

1. Call our sales line to sign up at 1-855-553-6646 x309 
2. Upon signing up, our sales agent will ask if you want to transfer your number
3. Our sales agent will ask for your number porting info 
   • • See below for the information you will be required to provide
4. Our sales agent will submit your number transfer along with your Fongo Home Phone order

Submitting Your Number Transfer AFTER Sign Up ($25)

This process is for those who have been using Fongo Home Phone with a free Fongo Phone number and want to transfer-in a different number from another provider. 

1. Login to your home phone account here
2. Choose “Online Store”.
3. In the “Transfer My Number” section, select “$25 One-Time Fee”
   • • Choose your world credit option if you want to purchase international calling credits
4. Click on the “BUY” button.
5. Enter the required fields for your number porting information 
   • • See below for the information you will be required to input
6. Click the “CONTINUE” button
   • • If your number cannot be ported to Fongo, the system will stop you and let you know
7. Enter and submit your payment information
   • • You will receive an email to let you know when porting will be completed

Information Needed To Submit Number Transfer

All the information you submit for your number port must match what the other provider has on file. 

Number type: Landline or Mobile

Number You Want Ported: 

Current Provider:

Account Number: (Only for Mobile numbers)

First & Last Name: 

Full Address:

 Street Number:
 Street Name:
 Unit #:
 City:
 Province:
 Postal Code: 

NOTES

Fongo is not responsible for failed ports. Below are reasons port-ins occasionally fail:

• Your account with the other provider is not active or is flagged for disconnect
• Customer has outstanding balance owed to current provider
• Porting number must belong to you or LOA is provided
• Customer disconnects or initiates a disconnect for the number before finalizing Porting with Fongo
• Customer provides inaccurate information for Porting resulting in multiple rejections
• Customer did not authorize the transfer upon the current provider requesting authorization
• Customer initiated Porting but then decides to cancel for any reason (i.e. Provider offers better rates, number porting to some other company etc.)

Please do not contact your current carrier to indicate you will be cancelling/porting your number as they may consider this contact your 30 days’ notice. A "disconnect order" on file with your current carrier may prevent us from porting your number.

Porting can take up to 6 business days (or longer if there is a rejection)

To see a current list of areas where numbers can be ported into Fongo Home Phone from, Click Here.

To see current number transfer time estimates for numbers being ported into Fongo Home Phone, Click here.

Special Notes: Transferring A Mobile Number

This only applies if your current provider is providing you with wireless service (SIM CARD). 

Your current wireless provider may call or text you to authorize the number transfer. Please respond within 30 minutes to authorize the number transfer. Failure to do so may result in a rejection of transfer.

The messages from the current provider are typically sent immediately after they receive the number transfer request or between 10:00am and 12:00pm on the next business day. You may also call your current provider to authorize the number transfer using the numbers below:

Wireless Port Out Confirmation Phone Numbers

Note: The number transfer fee is non-refundable if the transfer is completed or the port is rejected for reasons beyond Fongo's control i.e. incorrect information provided, outstanding balance with current provider, breaking a contract with current provider, etc.