You have a number with Bell for 10 years and you wish to transfer the number so that you can use Fongo services with your Bell number. You will need to make a Port-In request to Fongo. Below outlines the steps and guidelines to Port your number. Please review carefully.
To Port your number to Fongo, please perform the following:
1. Login to www.fongo.com
*Recommend to use PC or Laptop
2. Click on “Online Store”.
*If you are unable to see “Online Store”, please let us know with your Fongo Phone Number
3. Click on “Transfer My Number” and Select “$25 One-Time Fee”.
4. Click on the “BUY” button.
5. Complete the required (*) information.
6. Click the “CONTINUE” button.
7. If porting can be done, Payment Information is required
8. An email will be sent to let you know when porting will be completed.
9. On the date specified, another email will be sent with further instructions to finalize your request.
Fongo is not responsible if the below criteria were not met:
- Porting number must be active and not flagged for disconnect
- Porting number must belong to Customer or LOA is provided
- Customer disconnect or initiate a disconnect to the number before initiating or finalizing Porting with Fongo.
- Customer provide inaccurate information for Porting resulting in multiple rejections
- Customer did not authorize the transfer if the current provider requests authorization.
- Customer initiated Porting but then decides to Cancel for any reason (i.e. Provider offers better rates, number porting to some other company etc.)
For a successful number transfer, ensure that information submitted for the number to be ported is correct (this includes service address and account information).
Incorrect information will result in a rejected porting attempt.
Please do not contact your current carrier to indicate you will be cancelling/porting your number as they may consider this contact your 30 days’ notice. A "disconnect order" on file with your current carrier may prevent us from porting your number.
You will be able to use your prior phone number and your Fongo phone number until we email you to let you know your phone number transfer is complete. Once your phone number has been transferred, your prior phone number will be your new Fongo phone number and you will no longer have access to the temporary Fongo phone number.
Porting to Fongo Home Phone from Bell Canada, Rogers Home Phone and Videotron will generally take 5-6 business days. Porting to Fongo Mobile and FreePhoneLine.ca usually takes 2-3 business days.
To see a current list of areas where numbers can be ported into Fongo from Click Here
To see current number transfer time estimates for numbers being ported into Fongo Click Here
Special notes about number transfers from Wireless carriers.
This only applies if your current provider is providing you with wireless service (SIM CARD).
Your current wireless provider may call or text you to authorize the number transfer. Please respond within 30 minutes to authorize the number transfer. Failure to do so may result in a rejection of transfer.
The messages from the current provider are typically sent immediately after they receive the number transfer request or between 10:00am and 12:00pm on the next business day. You may also call your current provider to authorize the number transfer, a list of numbers is provided at the bottom of this article.
Wireless Port Out Confirmation Phone Numbers
|Carrier||Authorization Phone Number|
|Bell Aliant Mobility||800-509-9904|
|Telus/Koodo/Public Mobile||Not Required|
|Wireline/Landline Providers||Not Required|