Fogo Home Phone service requires a high-speed internet connection and an Analog Telephone Adaptor (ATA). Fongo Home Phone comes with a pre-configured Analog Telephone Adapter.
Your internet service must provide the adapter with the following speeds:
- Download Speed: 2 mbps
- Upload Speed: 1 mbps
You can use any type of internet service (DSL, Cable, Fibre, etc.) from any provider, as long as the adapter receives an ethernet connection with the minimum speeds mentioned above.
If you have CGNAT (Carrier-Grade Network Address Translation) internet service, a manual change is required to your Fongo adapter by our support team. If you believe you have a CGNAT internet service provider, we encourage you to contact our support team as soon as you sign up.
Known CGNAT internet service providers:
- TelMax
- Starlink
- Rogers 5G Home Internet
- Virgin Plus Wireless Home Internet
- Telus Wireless Home Internet
- Fido Home Internet
- Bell Wireless Home Internet
- Ebox
If your internet speeds hover around the minimum speeds mentioned above, you may experience poor call quality or dropped calls.