You're experiencing issues such as:
- Dropped calls
- Chopping voice
- Noisy line
The following suggestions may help improve your Fongo Home Phone audio quality:
Internet Connection
- Fongo Home Phone requires 2 Mbps upload and 2 Mbps download for the best quality
- you may need to contact your Internet provider to upgrade your Internet
- or find which device is taking up the bandwidth and stop the service
- The home router that you are connected to may have a setting called SIP-ALG enabled. Disable this setting if you can. Alternatively, if you cannot find the SIP ALG setting, you can log in to your Wi-Fi router's web page and enable port forwarding on ports 5060 UDP and 13000 UDP.
Electromagnetic Interference (EMI)
- Your Fongo Adapter may be too close another device generating electromagnetic interference (i.e. electric motor, other electronics, high-power wires etc.)
- Move the Fongo Adapter at least one meter (3') away from other devices
- If you've plugged your Fongo Adapter to your house phone junction box, the lines running to your phone outlet in your house may be causing the line noise
- Plug a phone directly into the Fongo Adapter; if the problem is resolved then you know there is something is wrong with the phone lines in your house
Ethernet Cable
- A faulty Ethernet cable can be a contributing factor to audio issues. Check your cables and replace as required
Wireless Phones
- The main phone plugged into your Fongo Home Phone transmits the wireless signal to the other wireless phones in your home. The quality of your phone system and the resulting wireless signal will affect your sound quality. You may want to consider upgrading your wireless phones