At Fongo, we provide online support via email. This means you will have to create a Support ticket and depending on your severity, your ticket will be prioritized and respond accordingly.
To create a Support Ticket, following the instructions below:
1. Open www.fongo.com.
2. Click on Support tab, at the top of the page.
3. Click on Make a Request.
4. Your Email Address:
- Enter your email address
5. Subject:
- Give a brief subject line (i.e. Fongo Home Phone with No Dial Tone)
6. Description:
- Enter some details of the problem. (i.e. Cannot dial out, but caller can dial in. Tried Factory reset, didn't help etc).
7. Your Issue Type
- when you select your Issue Type, you may be given some helpful automated information to help resolve your own issues.
- If you did not find the automated message helpful, you can reply to it to let us know
8. Fongo Phone Number
- if you were assigned one
- Start the number with 1
9. Attachment(s)
- Attach any documents or pictures you would like to help us troubleshoot further.
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