Fongo Support/Billing Team
If you have an issue with your Fongo service, always submit a support request to our support/billing team first. If we haven't resolved the issue within 1-2 business days, we encourage you to submit an additional request with more details/info about your issue, which can help us better understand and resolve the problem.
Commission for Complaints for Telecom-Television Services (CCTS)
If you are not satisfied with the resolution to your concern that Fongo provided, you may file a complaint with Commissioner for Complaints for Telecom-Television Services (CCTS)
Commission for Complaints for Telecom-television Services (CCTS) CCTS is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services, and complaints of small business customers about their telecom services, free of charge. If you have a complaint about your telephone, wireless, internet, or TV service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you. To learn more about CCTS, you may visit its website at www.ccts-cprst.ca or call toll-free at 1-888-221-1687.
