There are several different methods of editing your member/extension's voicemail greeting:
1. Record Greeting Using Cellphone
2. Record Greeting Using App or Pro Device
3. Upload audio files for voicemail greetings
4. Default voicemail greetings using the automated voices
1. Record Greeting Using Cellphone:
For this option, the system will call the cellphone number you input for the extension and prompt you to record your greeting.
- In your dashboard, go to the receptionist tab
- Ensure the "Receptionist Voice" is set to the member/extension that you want to receive the call on their cellphone (ensure this setting is saved)
- Scroll down to the voicemail greetings section and click "record greeting" on the member/extension you want to record the greeting for
- This will call your "Receptionist Voice" member and prompt them to record the greeting during the call
2. Record Greeting Using App or Pro Device:
This option requires the Fongo Works Mobile app or a Pro Device.
- Dial *98 on the mobile app or Pro Device
- Follow the verbal prompts to record your voicemail greeting
3. Upload audio files for voicemail greetings:
This option is for Pro users only
- Send our support team an mp3 audio file for each of your extension's voicemail greetings
(Label them so we know which audio file is for which extension) - Submit the audio file using the support form
Note: mp3's must be less than 2 mins in length
4. Default voicemail greetings using the automated voices:
- In the receptionist tab, ensure an automated voice is selected and click save
- In the voicemail greetings area, click "create greeting" for individual greetings
- If you want all of your extensions to have the default greeting, click "recreate all greetings"
Note: This method will override any greeting that was in place