Receptionist Scheduling is a feature available for Fongo Works Pro users only.
- Create two separate audio files for your greetings, one for on-hours and one for off-hours (mp3 files)
- Send them to our support team here https://support.fongo.com/hc/en-us/requests/new
- In your message to our support team, please include the hours of each day you want the on/off greetings to be set (each day of the week can have its own unique schedule)
- Example: Monday-Wednesday: On hours = 8am-5pm, Off hours = 5pm-8am
Note: On/Off hours cannot have different caller options, only the greetings will change. We recommend having certain caller options included in the on-hours greeting, then having other caller options included for the off hours greeting.
Example: On-hours greeting says "press 1 for sales, press 2 for support" whereas Off-hours will then say "Sorry, we're closed, but you can press 3 to leave us a message or press 4 for our hours and location"