- Login to your Fongo Works account
- Click the "Shop" icon at the top right of the page
- Click the "Products and Services" dropdown menu
- Click Transfer My Number
- Select either "Port a Local Number" or "Port a Toll Free Number" and add to cart (based on the type of number you're transferring)
- Fill in required information
Note: For "Number Type" select "Mobile Phone Number" only if the number is used with a cellular SIM card. All other numbers (Voip, landline, etc.) will be "Local Phone Number"
- Click "Save" and then complete the checkout process
Note: It can take up to 6 business days to complete the transfer. In the meantime, the number will remain active with your current provider until the port occurs. You will receive an email once it has ported, then you can immediately begin using the number with Fongo Works.
Note: The number transfer fee is non-refundable if the transfer is completed or the port is rejected for reasons beyond Fongo's control i.e. incorrect information provided, outstanding balance with current provider, breaking a contract with current provider, etc.