When a customer calls your Fongo Works business number, they are greeted with your Receptionist Greeting recorded earlier. For example, "Welcome to BizNiz, please press 1 for John Boss, press 2 for Joe Smith or 3 for Nancy Sanderson."
The customer then presses 1 to be transferred to John Boss's predefined number under your Fongo Works account (e.g. His cell phone, 519-321-4321).
The customer also has the option of dialing 7 to join a Conference Call.