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This call is not covered by your tarriff plan

You are trying to dial a number - long distance or local and you receive an error-"This call is not covered by your tariff plan"

To resolve this, please follow the instructions below:

HT-701- Firmware 1.0.18 and older:

1. Pick up the phone plugged into the Fongo phone adapter 

2. Dial ***, #, 02, and write down the IP Address it reads (usually 192.168.xxx.xxx) 
3. Hang up the phone 
4. Open a web browser (eg. Internet Explorer, Firefox, Chrome), type the IP Address in the address bar at the top of your screen and press Enter 
5. In the Password field, type: admin 
6. Click the Login button 
7. Click the FXS Port link on the right side of the menu bar 
8. Find the "No Key Entry Timeout :"and change the setting from "2" to "4" 
9. Click on update 
10. Adapter will now reboot
11. Wait for 2 minutes and test the line.

 

HT-701- Firmware 1.0.43 and newer:

1. Pick up the phone plugged into the Fongo phone adapter 
2. Dial ***, #, 02, and write down the IP Address it reads (usually 192.168.xxx.xxx) 
3. Hang up the phone 
4. Open a web browser (eg. Internet Explorer, Firefox, Chrome), type the IP Address in the address bar at the top of your screen and press Enter 
5. In the Password field, type: admin 
6. Click the Login button 
7. Click the FXS Port link on the right side of the menu bar 
8. Find the "No Key Entry Timeout :"and change the setting from "2" to "4" 
9. Click on update 
10. Click on apply 
11. Wait for 2 minutes and test the line.

 

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