To transfer a phone number to your Fongo Mobile account, please login to your account at http://www.fongo.com and click on the Online Store to order the Number Transfer. There is a $25+TAX fee to port your number, this fee is non-refundable once the transfer is complete. When you click on the Online Store link, you may find that it is locked, you will be presented with the option to submit a store unlock request, please do so.
See the platform-specific instructions below. As part of your transfer request, you will need the following minimum required information:
- Account number associated with your mobile. This is not the same as the mobile phone number.
- If it is a pay-as-you-go account, your IMEI number. The IMEI number is required to confirm that you have ownership over the account. The IMEI is usually found printed inside the battery compartment of the phone, but can also be displayed on-screen on most phones by entering *#06# on the dialpad, or alongside other system information in the settings menu on smartphone operating systems.
If your pay-as-you-go carrier does not use an IMEI number but you have an account PIN code, the carrier can also confirm ownership over the account using the PIN code. Enter the PIN code in the IMEI field on the porting LOA form instead.
- Service address associated with your mobile.
Tips and tricks
- Before porting your number to Fongo Mobile, please test the app extensively on wifi and mobile data to ensure the functionality meets your needs and expectations.
- Incorrect information will result in a rejected porting attempt.
- Please do not contact your current carrier to indicate you will be cancelling/porting your number, your account with them will be automatically cancelled upon porting completion.
- Your current provider may call or text you to authorize the number transfer. Please respond within 30 minutes to authorize the number transfer. Failure to do so may result in a rejection of transfer.
- To see a current list of areas where numbers can be ported into Fongo from Click Here.
- To see current number transfer time estimates for numbers being ported into Fongo Click Here.
- Please note that Fongo Mobile does not support MMS or SMS Short Codes.
- Please note that you will require a Data Plan on your mobile device if you wish to use Fongo outside of WiFi areas. Many carriers in Canada provide Data only tablet plans at prices much cheaper than traditional Voice + Text + Data plans. With Fongo you will not require the Voice + Text part of the plans.
Special notes about number transfers from Wireless carriers.
This only applies if your current provider is providing you with wireless service (SIM CARD).
Your current wireless provider may call or text you to authorize the number transfer. Please respond within 30 minutes to authorize the number transfer. Failure to do so may result in a rejection of transfer.
The messages from the current provider are typically sent immediately after they receive the number transfer request or between 10:00am and 12:00pm on the next business day. You may also call your current provider to authorize the number transfer, a list of numbers is provided at the bottom of this article.
Wireless Port Out Confirmation Phone Numbers
|Carrier||Authorization Phone Number|
|Bell Aliant Mobility||800-509-9904|
|Telus/Koodo/Public Mobile||Not Required|
|Wireline/Landline Providers||Not Required|