Important note: It is against the law to make frivolous calls to 911, doing so may cause emergency services to arrive at your location to investigate whether you have requested them or not (for example, if you hang up on the e911 operator, police may still be dispatched). For non-emergency calls to law enforcement, please look up your local police station's non-emergency reporting phone number.
As a Fongo customer in Canada you get access to VoIP 911 phone service. In order to use Fongo's phone services you must confirm that you understand and accept the differences between traditional 911 service and VoIP phone 911 service.
If you are travelling outside of Canada our VoIP 911 service will not reach a local dispatch centre, the call is routed back to Canada. If you are calling from your mobile phone we recommend that you use the native Phone app on your phone to call the local emergency number (911, 112) when travelling.
With traditional phone services, your 911 call is sent directly to the nearest emergency response centre. With VoIP phone service, your 911 call is forwarded to a third-party service provider that will automatically or manually route your call to the emergency response centre. Since you can move your VoIP phone between locations and because, for technical reasons, the emergency operator may not have your name, location or contact information available, you must immediately inform the emergency operator of your location and contact particulars any time you call 911. If your are calling from your mobile phone we do recommend that you use the native Phone app to call your local emergency number as it will automatically be routed to the local dispatch centre.
To assist in the case of an emergency and ensure the accuracy of 911 emergency services it's important that you 911 address is the address where you primarily use Fongo. If you have recently moved you may need to update your address. You can verify your address by signing into your account at https://account.fongo.com/login and then selecting Account->Settings.
Note: When a 911 call is made on Fongo mobile we store the IP address and GPS coordinates (if available) where the call was made in the case that Emergency Services or Law Enforcement request them.
Click here for complete details about the differences between Traditional 911 services and VoIP e911 services.