If you attempt to login to the app and receive the error "Unable to sign you in. Email and.or Password are incorrect" (Authentication Failed),
- Tap Forgot your password under the login button. Enter the email address associated with your Fongo account. Email instructions to change your password will then be sent to you.
- If you have registered for the app for the first time, ensure that you have submitted the activation link from the registration email before first use.
- If you have registered for the app for the first time, ensure that your e911 confirmation has been submitted and that you understand the difference between traditional emergency services and e911.
Other general troubleshooting:
1. Ensure that you are not using a password for a different account.
2. Check that the email you are using is the one you used originally to signup for the app, with proper spelling.
3. Review the spelling of your password including capitals.