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Cannot Purchase Add-ons or Receive Incoming Calls on BlackBerry 10

Occasionally after upgrading from one version of OS 10 to another some of the core functions stop working on BlackBerry.

This may include receiving incoming calls when the app is not running or attempting to make a purchase. This appears to be due to a problem where the Android Runtime is no longer fully connected on the BlackBerry Device.

To fix this we recommend restarting the device.

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