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Cannot Make Purchase on BlackBerry 10

Fongo Support
  • Updated

If you are experiencing an issue trying to purchase SMS or World Credits from the Add-Ons screen,  please try the following:

1) Sign out of Fongo Mobile app (Account > Logout)
2) Restart phone (hold Power and Home button until phone reboots) 
3) Open Fongo App and login
4) Attempt to make purchase again.

If this still does not work Please try to re-install the Fongo App.

 

Update: APRIL 1, 2018

As of April 1, 2018 BlackBerry World will no longer be processing any payments, this includes in app purchases.

If you are a Blackberry 10 user and wish to purchase an Add-on after April 1, 2018 you will need to Open A Support Request.

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Dear BlackBerry World Vendor,

We wish to make you aware of some changes to the BlackBerry World storefront that may affect you over the coming months.

Beginning April 1, 2018 BlackBerry World will move to a free-only storefront. The result of this change means that BlackBerry World will no longer host paid content and all purchasing mechanisms will be disabled.

If you would like to continue distribution on BlackBerry World at no cost, please change your content to “free” by logging into the Vendor Portal. Any paid content not switched to ‘free’ will be removed from the BlackBerry World storefront on March 31, 2018. A few other things to note:
  • For Vendors with only free content, there is no action required for the above described changes. We will continue to host and distribute your free content as we do today.
  • You can change your paid content to ‘free’ and re-list the application at any time.
  • If you choose to remain on BlackBerry World, you will be able to continue monetizing your application(s), however the payment mechanism will need to live within your application itself. This means any support for payments, refunds, etc. will be supported by you. There will be no required revenue split for Vendors who choose to monetize application(s) on their own.
  • Refunds for paid content in BlackBerry World will be supported until April 30, 2018.
  • Customers will still be able to access content they paid for prior to the above noted changes.
We appreciate you being a valued BlackBerry World vendor, and ask that you contact us with any questions.

Thank you,
BlackBerry Storefront Team

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